What can we help you with?
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Aftersales & returns
If you need assistance with refunds, returning a product, or after-sales care.
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Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We ship worldwide. Shipping availability and fees may vary by region.
For specific destinations or special requests, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Most orders are delivered within 1–3 business days from local warehouses.
If shipped from our international facility, delivery typically takes 3–8 business days via express carriers.
Exact timing depends on your location and product availability.
Orders and Returns
Can I track my order on your website?
Can I track my order on your website?
Yes, once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on our website.
How do I return a product?
How do I return a product?
To initiate a return, please contact us at service@ruipro.com. If your return request is approved, we will provide you with return instructions, including the return address and shipping details.