Help & FAQs

Yes. If you would like to cancel your order, please contact our customer support team as soon as possible at service@ruipro.com with your order number.

Please note that orders that have already been shipped may no longer be eligible for cancellation.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will get back to you within 24 hours.

We ship worldwide. Shipping availability and fees may vary by region. For specific destinations or special requests, please contact us.

Most orders are delivered within 1–3 business days from local warehouses.
If shipped from our international facility, delivery typically takes 3–8 business days via express carriers.
Exact timing depends on your location and product availability.

Shipping costs depend on the quantity purchased, location and shipping method chosen. You will see accurate shipping information during the checkout process. Shipping is available to individual country areas.

To initiate a return, please contact us at service@ruipro.com. If your return request is approved, we will provide you with return instructions, including the return address and shipping details.

Yes, once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on our website.

We offer various types of HDMI cables, including 8K, 4K, UL/CL2-rated in-wall cables, UHS certified copper cables, fibre optic cables, DP cables to meet the connection requirements of different devices and needs.

We offer HDMI cables in a wide range of lengths, from just a few feet to several hundred feet. You can choose the right length based on your setup and connection needs.

Our HDMI cables are compliant with the latest HDMI specification and support a variety of versions such as HDMI 1.4, HDMI 2.0, HDMI 2.1, and more.

Our HDMI cables are compatible with a wide range of devices, including TVs, projectors, monitors, PCs, gaming consoles, AV receivers, sound systems, streaming devices, and more. Simply make sure your devices support HDMI connectivity.

Yes, we offer LIfetime warranty. Please check the product page or contact customer service for detailed warranty information.

Not all of our fiber optic cables require USB power. Our GEN3/C series cables which is directional, do NOT need external power. Only the latest Detachable full Fiber Cable require USB power and comes with detachable ends. Please check the product page for more details.

Our detachable full fiber HDMI series is currently our most advanced product line.
It features a modular (detachable) design, allowing you to install the fiber cable first and then attach the connector heads, which is ideal for in-wall routing and complex installations.
In addition, it uses a full fiber architecture, offering excellent signal stability over long distances. The detachable system also provides future upgrade flexibility, as you can replace the connector modules without re-running the cable.